Shipping policy

Shipping Policy

Obsidian Spear Group

Processing Time

  • All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
  • If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery estimates are based on your location and the shipping method selected at checkout:
    • Standard Shipping: 3-5 business days
    • Expedited Shipping: 1-3 business days
    • Overnight Shipping: 1-2 business days

Shipment Confirmation & Order Tracking

  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

International Shipping Policy

  • We currently do not ship outside the United States.

Damages

  • Obsidian Spear Group is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

Damages and Issues

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

  •  WE DO NOT EXCHANGE/REPLACE SHIRTS FOR SIZING ISSUES OR COLOR   EXCHANGES UNLESS IT WAS A MISTAKE THAT WAS MADE DURING   FULFILLMENT. WE DO NOT REPLACE SHIRTS UNLESS THERE WAS A FACTORY   DEFECT DURING TREATMENT OR PRINTING.

 

This policy provides a clear and comprehensive overview of your shipping and return processes, ensuring your customers know what to expect when purchasing from Obsidian Spear Group.